Privacy Policy 

Talbahn Sport Service GmbH & Co KG 

Tröpolach 155, 9631 Tröpolach, Austria 

Telephone: +43 (0) 4285 7100 · Email: service@soelle.at 

Company Register Number: FN 185593 g · VAT ID: ATU 47602205 

Version dated: 14 October 2026 

This Privacy Policy applies to soelle.at, rent.soelle.at, shop.soelle.at, felsenlabyrinth.at and blog.soelle.at, as well as to our rental and retail operations at our business premises. 

1. What rights do you have? 

You may request information about the data we store about you and—where the legal requirements are met—request that it be corrected, erased or that its processing be restricted. You may object to processing and request data portability where these rights apply. 

If you have given us your consent, you may withdraw it at any time with effect for the future. Processing carried out before withdrawal remains lawful. 

To exercise your rights, contact us at service@soelle.at. You may also lodge a complaint with the Austrian Data Protection Authority: Barichgasse 40–42, 1030 Vienna, telephone +43 1 52 152-0, email dsb@dsb.gv.at. 

2. Websites and server log files 

When you visit our websites, your browser sends technical data to our servers. This includes your IP address, the date and time of access, the page visited, the page you came from, and information about your browser and operating system. 

Why? To operate our websites, keep them secure, and identify and defend against attacks. 

How long? Log files are deleted after 7 days. 

Where and by whom? 

soelle.at: Maintained and hosted by Proplex GmbH, Seestraße 21, 9500 Villach, Austria. A data processing agreement is in place. 

rent.soelle.at: Hosted by netcup GmbH, Emmy-Noether-Straße 10, 76131 Karlsruhe, Germany; the servers are located in Germany. A data processing agreement is in place. 

3. Cookies and cookie settings 

Cookies are small files stored on your device. 

We use necessary cookies for functions such as session management, login, the shopping cart and saving your cookie choices. The session in the booking process on rent.soelle.at ends after no more than 90 minutes. 

We use analytics, marketing and other non-essential cookies and similar technologies only if you have given your prior consent. The relevant services are not loaded without your consent. 

You can change or withdraw your choices at any time via “Cookie Settings” in the website footer. 

4. Contact and forms 

If you contact us by email or through a form, we process the information you provide to respond to your enquiry. 

How long? Until your enquiry has been fully dealt with, and then for no more than 6 months, unless statutory retention obligations apply or a dispute requires us to retain the information for longer. 

5. Blog and newsletter 

Our blog and newsletter are operated using Ghost (Ghost(Pro), EU region). The provider is Ghost Foundation Ltd, 160 Robinson Road #14-04, SBF Center, Singapore 068914. The data are stored in data centres within the EU. Access from third countries in connection with support and maintenance cannot be ruled out; such access is protected by Standard Contractual Clauses. A data processing agreement is in place. 

We need your email address to send you the newsletter. After subscribing, you will receive an email with a confirmation link. You will receive the newsletter only after confirming your subscription (double opt-in). 

Why do we store subscription and confirmation details? We store the IP address and the date and time of subscription and confirmation so that we can demonstrate consent and investigate fraudulent subscriptions. 

Opens and clicks: Our newsletters contain tracking pixels and personalised links. These allow us to see whether and when an email was opened and which links were clicked. This helps us tailor our content to readers’ interests. If you do not want this, you can unsubscribe from the newsletter. 

How long? We send you the newsletter until you unsubscribe or withdraw your consent. After that, your email address remains on a suppression list so that we do not accidentally send you further newsletters. 

Unsubscribing: Use the link at the end of any newsletter email or email service@soelle.at. 

6. Online rental and customer account (rent.soelle.at) 

For online bookings, we process your name, email address, telephone number, billing address, booking period, location, rented equipment and payment data. To set the ski binding safety release correctly, we also need your height, shoe size, weight, date of birth and information about your skiing ability. We use this information to calculate the binding setting value (Z-value), so you do not have to provide these details again when collecting your equipment. 

Why? To manage your booking, assign the equipment, set it up safely, process returns and handle billing. 

Customer account 

In your customer account, you can view bookings and access invoices. 

How long? You can delete your account yourself or ask us to delete it. If you do not use it for 36 months, we will notify you and then delete it. Regardless of this, we must retain invoice and accounting data for 7 years from the end of the relevant calendar year. 

The tax-relevant receipt is created when the equipment is handed over on site and stored in our rental software (see Section 7). In addition, online booking data are retained in backup copies on the netcup server. These copies are used solely for retention during the statutory retention period and are deleted afterwards. 

7. On-site rental and ski binding safety settings 

For rentals and the standards-compliant adjustment of ski binding safety settings, we use the Sportrental rental software from WINTERSTEIGER Sports GmbH, Wintersteigerstraße 1, 4910 Ried im Innkreis, Austria. The software runs on a server at our premises; there is also a cloud backup provided by Mahr EDV GmbH. 

If you booked online, we transfer the setting details you have already provided. If you book directly in the shop, we ask you for these details on site. 

We process your name and contact details, rental period and equipment, as well as your height, weight, age, ski boot sole length and skier type. These details are used to determine the binding setting value (Z-value). 

Why? To manage the rental agreement and ensure that the ski binding safety settings are adjusted correctly and in accordance with applicable standards. These details are necessary to set the bindings safely. 

Where is the data stored? The setting record and the associated receipt are stored on our own server. According to our current system description, these data are not transmitted to a cloud service or other third parties. The additional cloud backup provided by Mahr EDV should be technically reviewed and described accurately in this policy. 

How long? 

• Contract and invoice data: 7 years from the end of the relevant calendar year. 

• Binding setting records: 3 years after the equipment is returned. 

8. Online shop (shop.soelle.at) 

Our online shop is operated through Shopify. The provider is Shopify International Limited, Ireland. A data processing agreement is in place. 

We process your name, delivery and billing addresses, email address, items ordered, payment information and technical usage data. 

Why? To process orders, deliver goods, allocate payments and meet our legal obligations. 

How long? 

• Order and invoice data: 7 years from the end of the relevant calendar year. 

• Documents relevant to warranty claims: at least until the end of the warranty period of 2 years plus 3 months. 

Shopify may transfer data to affiliated companies in Canada and the United States. The European Commission has issued an adequacy decision for Canada. For the United States, the EU–US Data Privacy Framework and supplementary Standard Contractual Clauses are used. 

9. Payments 

We process card payments through Stripe Payments Europe, Limited, One Wilton Park, Wilton Place, Dublin 2, D02 FX04, Ireland. Your card details are sent directly to Stripe; we do not receive complete card details. 

For more information, see Stripe’s Privacy Policy. 

10. Analytics and advertising 

These services are loaded only if you have first given consent through the cookie settings. You can withdraw your consent there at any time. 

Google Analytics 4 

We use Google Analytics 4, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The service uses cookies and similar technologies to analyse how our website is used and to create pseudonymous usage profiles. 

Why? To understand how our website is used and improve our services. 

How long? The retention period specified in our current configuration is 2 months. 

A transfer to the United States cannot be ruled out. Google LLC is certified under the EU–US Data Privacy Framework; Standard Contractual Clauses may also apply. 

Google Ads conversion tracking 

We use Google Ads conversion tracking from Google Ireland Limited to measure whether advertisements lead to specific actions on our website. 

How long? Conversion cookies expire after no more than 90 days. 

Meta Pixel and audience-based advertising 

We use the Meta Pixel from Meta Platforms Ireland Limited, Merrion Road, Ballsbridge, Dublin 4, Ireland. It allows us to record which pages are visited and what actions are taken on our website. 

Why? To measure the effectiveness of our Facebook and Instagram ads and create audiences for relevant advertising (retargeting and so-called lookalike audiences). 

We and Meta are jointly responsible for the collection of data and its transmission to Meta. Meta is responsible for its subsequent processing of the data. You may exercise your rights with us as well; where appropriate, we will forward your request. 

Data may be transferred to the United States. The EU–US Data Privacy Framework and supplementary Standard Contractual Clauses are used for this purpose. 

You can withdraw your consent through the cookie settings and also through the advertising settings of your Meta account. 

11. Google Maps and YouTube 

We embed Google Maps to display maps and YouTube videos in enhanced privacy mode. These services are provided by Google Ireland Limited. 

When are they loaded? Only after you have given consent. Before that, the map is shown only as a preview with a notice, and the video is not loaded. 

12. Job applications 

If you apply for a job with us, we process the information you provide to assess your application and conduct the recruitment process. 

How long? As a rule, we delete application data 6 months after the recruitment process has ended. If we would like to keep your details in an applicant pool for longer, we will first ask for your separate consent. 

13. Retention and legal obligations 

We must retain certain data for longer periods because of legal requirements, particularly invoices and accounting records. As a rule, we retain these records for 7 years from the end of the relevant calendar year. This also applies if you delete your customer account. Documents needed for ongoing administrative or court proceedings may be retained for longer. 

Retention periods at a glance 

14. Service providers and recipients 

We use, in particular, the following service providers to operate our services: 

15. Transfers outside the EU 

Some services may process data outside the European Union, particularly in connection with Google, Meta, Shopify or Ghost support. Depending on the service, we rely on an adequacy decision, the EU–US Data Privacy Framework or Standard Contractual Clauses for such transfers. Details of the respective services are provided in the sections above. 

16. Changes 

We update this Privacy Policy when our services, the tools we use or legal requirements change. The version published on this page is the applicable version.