Our activities take place in all weather conditions, except during thunderstorms or heavy rain. We have the right to cancel or postpone the activity due to weather conditions or safety reasons. In such case, the participant may choose between a replacement date or a free cancellation.
Short-term cancellation due to illness or accident, prior to arrival
If a participant needs to cancel due to illness or accident, the participant receives a voucher for the selected activity, which covers the payment already made and is valid 365 days from the date of issue. If you need to cancel less than 3 days before arrival, please contact us by phone!
For safety reasons, the participation of guests that have consumed alcohol, is not allowed. For participants who have to be excluded from the event due to alcohol consumption, a 100% cancellation will be charged.
Terms of payment
Unless otherwise agreed, the booked activity must be paid in advance online or by bank transfer.
Participation in the activities is at your own risk. The organizer is not assuming any liability! It is the responsibility of the participant or guardian / caregiver to check the health status of the participant in advance. For some activities, an „terms of participation“ document and/or liability waiver must be signed before the activity begins.
If you have any further questions, please do not hesitate to contact us.
Theft or damages
In the rental rate there is NO protection for material damage or theft included. The rented goods have to be used in a matter of their original function. If your rental equioment is tolen, lost, breaks or gets damaged, a retention fee is charged (4* Ski/Board € 200,–, 5* Ski/Board € 300,–, 6* Ski 450,–, Platin Ski € 600,-).
In case of theft the renter must make a police notification at once.
Jurisdiction, Place of Fulfillment and Choice of Law
Place of fulfillment is the headquarters of the ski school / ski rental center. In the event of dispute, the court with jurisdiction at the location of the headquarters of the ski school / ski rental center will adjudicate the matter. All matters are governed by Austrian law. The contractual language is German.
Credit card payments in favor of the ski school are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.Please send an e-mail to support(at)payyo.ch for all inquiries regarding your credit card payments and chargebacks.