Cancellation

In case of timely cancellation (by e-mail) – until 2 weeks before arrival – we charge NO cancellation fee. If cancelled up to 1 week before arrival (by e-mail), we only charge a processing fee​ of € 10, – . If cancelled up to 3 days before arrival (please by phone), a cancellation fees of 50% of the total amount will be charged. If cancelled up to 1 day (24 hours) before arrival (please by phone), a cancellation fee of 80% of the total amount will be charged.

In the event of no-show, premature termination or late arrival of the customer, for whatever reason, 100% of the booked activity price will be charged as compensation for the preparations, expenses, staff costs and reservations made.

COVID-19

Because of uncertainty about travel advisory/restrictions, we will NOT charge you any cancellation fee, if you cannot travel due to „last minute“ travel restrictions. Please cancel your bookings as soon as possible, when it has become clear that you cannot travel. If you need to cancel between 2 weeks and 1 day before the planned arrival, please attach a link or screenshot with the travel advisory to your cancellation e-mail.

Weather

Our activities take place in all weather conditions, except during thunderstorms or heavy rain. We have the right to cancel or postpone the activity due to weather conditions or safety reasons. In such case, the participant may choose between a replacement date or a free cancellation.

Short-term cancellation due to illness or accident, prior to arrival

If a participant needs to cancel due to illness or accident, the participant receives a voucher for the selected activity, which covers the payment already made and is valid 365 days from the date of issue. If you need to cancel less than 3 days before arrival, please contact us by phone!

Alcohol

For safety reasons,​ the participation of guests that have consumed alcohol, is not allowed. For participants who have to be excluded from the event due to alcohol consumption, a 100% cancellation will be charged.

Group size

If the number of participants is reduced below the „minimum number of participants“, we reserve the right to either charge the guest an extra charge if the guest still wants to participate the activity on the originally planned date, or to make another appointment, or to cancel the activity and refund already made payments. The „minimum number of participants is as follows“: 8 participants for river tubing, 4 for mountain cart, 3 for via ferrata Däumling / MTB Tour with alpine tasting, 2 for Singletrail courses / MTB & flow trail course.

Terms of payment

Unless otherwise agreed, the booked activity must be paid in advance online or by bank transfer.

Liability

Participation in the activities is at your own risk. The organizer is not assuming any liability! It is the responsibility of the participant or guardian / caregiver to check the health status of the participant in advance. For some activities, an „terms of participation“ document and/or liability waiver must be signed before the activity begins.

Important Information for your Order

For any group numbering less than 3 participants we reserve the right to either cancel the course, combine groups, reduce the number of teaching hours or to offset the prices of private lessons.

Due to flexible organization, instructors may change several times.

We can assume no liability for accidents that occur during or before the lesson. Personal accident and liability insurance is the participants’ own responsibility.

A refund is only granted in case of injury or illness on presentation of a valid medical certificate. Only not used lessons will be refunded (remaining amount after deduction of processing fee).

Course cancellations due to inclement weather (force majeure) are not reimbursed. Private lessons take place in all weather conditions. Lesson tickets are not transferable! Unused course days expire!

All deliveries and services of the ski school resulting from online bookings via the Internet or other online services are subject to these terms and conditions.

Content of Online Offer

The ski school/ski rental center (hereafter referred to as "author") assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author, related to material or ideal damage and which have been caused by the use or improper use of the information provided, or by the use of inaccurate and incomplete information, are expressly ruled out in so far as the author has not acted in a way which is demonstrably either intentionally or grossly negligent.

All offers are subject to change and are non-binding. The author reserves the expressed right to amend, add to or delete parts of pages or the entire offer, or to stop publication temporarily or definitively, without special notice.

Rental and Reservation of Ski and Snowboard Equipment

Each person renting equipment is liable up to the full retail price of the rented items for the return of equipment in a proper condition. Passing the rental object on to third parties is not allowed.

The rental business is entitled to demand some form of security, be that a security deposit or the leaving of an identification document (i.e. passport, official I.D., driving license). Such a security does not constitute a possible purchase price for the equipment.

Cancellation Policy Rental Equipment

A timely cancellation - up to 1 week before the rental period starts – is free of charge.
In case of cancellation up to 1 day (24 hours) before the first rental day, we charge € 25,- as a processing fee.
In case of no-show or cancellation on the same day, the full rental price is charged.

Returnung equipment

If the rental equipment is returned early, a cancellation fee of 1 rental day will be charged. Unfavourable weather conditions or other impediments give no right to claim exemption from payment of the rental rate. 

Reimbursement of rental costs due to injury or illness, is only possible with a valid medical confirmation from a local doctor or medical centre. A refund is only possible if the sports equipment is returned to the rental shop immediately after the onset of illness or injury. Only unused days will be refunded (difference).

Theft or damages

In the rental rate there is NO protection for material damage or theft included. The rented goods have to be used in a matter of their original function. If your rental equioment is tolen, lost, breaks or gets damaged, a retention fee is charged (4* Ski/Board € 180,–, 5* Ski/Board € 250,–, 6* Ski 350,–, Platin Ski € 500,-). 

In case of theft the renter must make a police notification at once.

Cancellation Policy: Private Lessons

Regardless the weather conditions, the Private Lessons take place .
In case of timely cancellation – up to 1 week before the start of the lessons - we charge € 25,- as a processing fee. Private lessons that have been booked in our Online Shop, can be cancelled for free up to 1 week before arrival.
In case of cancellation up to 1 day (24 hours) prior to the start of the lessons, a cancellation fee of 50 % of the total amount (and at least € 100,-) will be retained.
For no-show or cancellation on the same day, 100 % of the course fees are due.
In the event of a cancellation (up to 1 week before departure), please contact us by email as soon as possible. For short-term cancellations, please contact us by phone immediately.

Cancellation Policy Group Lessons

A timely cancellation - up to 1 week before the course starts – is free of charge.
In case of cancellation up to 1 day (24 hours) before the course starts, we charge € 25,- as a processing fee.
In case of no-show or cancellation on the same day (before 10 am), the price of the 1st course day is charged.
Course reimbursement in case of injury or illness (during the course), is only possible with a valid medical confirmation from a local doctor or medical centre. Only non-used days can be refunded (difference).
In order to guarantee correct reimbursement, we ask for immediate notification in case of cancellation or discontinuation of the course.

Travel cancellation and vacation protection

In order to save costs in the event of cancellation, we recommend that you take out a suitable travel and cancellation insurance.

Jurisdiction, Place of Fulfillment and Choice of Law

Place of fulfillment is the headquarters of the ski school / ski rental center. In the event of dispute, the court with jurisdiction at the location of the headquarters of the ski school / ski rental center will adjudicate the matter. All matters are governed by Austrian law. The contractual language is German.

Payment

Credit card payments in favor of the ski school are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.Please send an e-mail to support(at)payyo.ch for all inquiries regarding your credit card payments and chargebacks.